Who We Are

Docsrelay operates as an educational platform connecting learners across borders with quality instruction. We're based in Wheatland County, Alberta, but our students join from anywhere with internet access.

This privacy policy explains how we handle information when you visit docsrelay.com, sign up for courses, or interact with our platform. We take data protection seriously because trust matters when you're investing time and money in learning.

Information We Collect

When you create an account or enroll in courses, we need some basic details to make everything work properly. Here's what we typically gather:

• Your name and email address for account access and communication
• Payment information processed through secure third-party providers
• Course progress, completed lessons, and quiz results to track your learning
• Messages you send through our platform when interacting with instructors
• Technical data like IP address, browser type, and device info for security and platform improvement
• Learning preferences and subject interests to personalize recommendations

During live sessions, we may record video interactions if you've given explicit consent. You can always choose to participate without being recorded.

How We Use Your Data

Everything we collect serves specific purposes related to running the platform and improving your learning experience. We don't sell personal information to third parties or use it for unrelated marketing.

Your learning progress data helps us suggest relevant courses, but you can opt out of personalized recommendations in account settings.

Data Retention and Storage

Account information stays active as long as you maintain an account with us. Course materials and progress tracking remain accessible so you can review completed lessons anytime.

If you close your account, most personal data gets deleted within 60 days. We keep basic transaction records for accounting and legal compliance, typically for seven years as required by Canadian tax regulations.

All data is stored on secure servers with encryption both in transit and at rest. We use industry-standard security measures including firewalls, regular backups, and access controls limiting who can view student information.

Your Rights and Choices

You control your information and can exercise several rights regarding how we handle it:

• Access your data by downloading a copy from account settings
• Correct inaccurate information directly through your profile
• Delete your account and associated data with some exceptions for legal records
• Opt out of marketing emails while still receiving essential course communications
• Request limitations on data processing for specific purposes
• Object to automated decision-making if it significantly affects you

To exercise these rights, contact us through the details below. We'll respond within 30 days with either action taken or an explanation if we can't accommodate your request.

Third-Party Services

Running an online learning platform means working with specialized service providers. Payment processors handle financial transactions, video hosting platforms stream live sessions, and email services deliver notifications.

These providers only access data necessary for their specific function and are bound by agreements requiring proper security measures. We vet third parties before integration and monitor compliance with privacy standards.

Some embedded content like instructional videos may come from external platforms such as YouTube or Vimeo. Those services have their own privacy policies governing how they handle viewer data.

Cookies and Tracking

Like most websites, we use cookies to keep you logged in, remember preferences, and understand how people use the platform. Essential cookies make the site function properly and can't be disabled without breaking core features.

Analytics cookies help us see which courses attract interest, where students struggle, and what technical issues occur. This data is aggregated and doesn't identify individual users. You can disable these through browser settings though it might limit some functionality.

We don't use advertising cookies or track you across other websites. Your activity on our platform stays on our platform.

International Data Transfers

As a transnational platform, student data may be processed in different countries depending on where our servers and service providers operate. We ensure adequate protection through standard contractual clauses and Privacy Shield frameworks where applicable.

Canadian privacy laws govern our primary operations, but we comply with GDPR requirements for European students and similar regulations in other jurisdictions. Your rights remain protected regardless of where data physically resides.

Changes to This Policy

We update this privacy policy occasionally to reflect new features, legal requirements, or operational changes. Material updates get announced through email or platform notifications before taking effect.

The "last updated" date at the top indicates when changes were made. Continuing to use the platform after updates constitutes acceptance of revised terms. If you disagree with changes, you can close your account before they take effect.